Online Course FAQ
Student questions about enrollment, course access, billing, and certificates for online learning platforms.
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How do I enroll in a course?
Create an account, choose your course, and complete checkout. You’ll receive instant access after payment.
How long do I have access?
Most courses include lifetime access, including future updates, unless otherwise specified on the course page.
Can I learn at my own pace?
Yes, courses are self‑paced. You can pause and resume lessons anytime from any device.
Do you offer certificates?
A certificate of completion is provided when you finish all required lessons and quizzes.
What if I need a refund?
We offer a 14‑day refund window for qualifying purchases. See our refund policy for details.
Are subtitles available?
Most lessons include English captions. Additional languages may be added over time.
Can I download materials?
Resources and templates are downloadable where permitted. Video downloads are not available unless stated.
Do you have student discounts?
Eligible students can contact support@faqtemplates.app for discount options and verification requirements.
Which devices are supported?
You can access the course on modern browsers for desktop and mobile. Progress syncs across devices.
Is there instructor support?
Many courses include discussion boards or periodic Q&A sessions with instructors.
How do I contact support?
Email support@faqtemplates.app for account, billing, or technical questions.
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