Industry Examples: Real FAQ Templates

Explore FAQ templates from various industries and learn how successful businesses answer customer questions. Use these as inspiration for your own FAQs.

E-commerce FAQ Examples

Q:How long does shipping take?
A:Standard shipping takes 3–5 business days while express options are available at checkout.
Q:What is your return policy?
A:Returns are accepted within 30 days for unused items in original packaging. Start a return from your account.
Q:Do you accept international orders?
A:Yes, we ship to most countries. Duties and taxes may apply depending on your location.
Q:Can I track my order?
A:You'll receive a tracking link by email as soon as your order ships.

SaaS FAQ Examples

Q:What payment methods do you accept?
A:We support major credit cards, PayPal, and invoicing for enterprise customers.
Q:How secure is my data?
A:Your data is encrypted in transit and at rest. We follow industry best practices and undergo regular security audits.
Q:Can I export my data?
A:Yes, you can export data anytime in CSV or JSON from the settings page.
Q:What integrations do you support?
A:Popular integrations include Slack, Google Workspace, Salesforce, and Zapier.

Healthcare FAQ Examples

Q:What insurance plans do you accept?
A:We accept most major insurance providers. Contact support with your plan to confirm coverage.
Q:How do I schedule an appointment?
A:Book online via our portal or call our office during business hours.
Q:Is my information secure?
A:We follow HIPAA guidelines and use secure systems to protect your health information.
Q:What should I bring to my first visit?
A:Bring a photo ID, insurance card, and a list of current medications.

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