Technical Support Center
Troubleshooting guides and technical support information
Template Preview - 12 Questions
How do I reset my password?
Click 'Forgot Password' on the login page, enter your email, and follow the instructions in the reset email.
Why isn't my feature working?
First, try refreshing the page and clearing your browser cache. If the issue persists, check our status page or contact support.
What browsers are supported?
We support the latest versions of Chrome, Firefox, Safari, and Edge. Internet Explorer is not supported.
How do I update to the latest version?
For web apps, updates are automatic. For desktop apps, check the 'Help' menu for update options or download from our website.
Why am I getting an error message?
Error messages usually indicate a specific issue. Take a screenshot and contact support with the exact error text for faster resolution.
How do I clear my cache?
In Chrome: Ctrl+Shift+Delete, select 'Cached images and files', then click 'Clear data'. Instructions vary by browser.
Can I use the app offline?
Some features work offline, but full functionality requires an internet connection. Offline changes sync when reconnected.
How do I backup my data?
Go to Settings > Data Management > Export Data. Choose your format and download the backup file.
What are the system requirements?
Minimum: 4GB RAM, modern browser, stable internet. Recommended: 8GB RAM, latest browser version, high-speed internet.
How do I contact technical support?
Use the in-app chat, email support@faqtemplates.app, or call our support line. Include your account details and error descriptions.
Can I customize the interface?
Yes, go to Settings > Appearance to change themes, layouts, and display options. Some customizations require a Pro account.
How do I delete my account?
Go to Settings > Account > Delete Account. This action is permanent and cannot be undone. Export your data first if needed.
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