Online Store FAQ
Common questions about shipping, returns, products, and payments
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What are your shipping options?
We offer standard shipping (5-7 business days), express shipping (2-3 business days), and overnight shipping. Shipping costs vary based on location and order value.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in original condition with tags attached. Return shipping is free for defective items.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping times vary by destination, typically 7-14 business days.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
Can I cancel or modify my order?
Orders can be cancelled or modified within 1 hour of placement. After that, please contact customer service for assistance.
Do you offer customer support?
Yes, our customer support team is available Monday-Friday 9AM-6PM EST via email, phone, and live chat.
Are your products covered by warranty?
All products come with a manufacturer's warranty. Warranty terms vary by product - check individual product pages for details.
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